Refund policy

Return & Refund Policy

At Jialto, all products are packed under strict quality checks and supervision. Therefore, we do not offer returns or refunds for any reason other than delivery of a wrong or damaged product.

1. No Return / No Refund Policy

All sales are final. Customers do not have the right to return or request a refund once the order is delivered, except in the specific cases mentioned below.

2. Wrong or Damaged Product

If you receive a wrong item or a damaged product, you must notify us within 24–48 hours of delivery by sending the following to our official email address:

• Unboxing video clearly showing the package being opened

• Images of the product and packaging

• Order details and delivery proof

3. Verification Process

After receiving your email, our team will review all submitted proofs.
If the issue is verified and found genuine by our quality team, we will process a replacement or solution at our discretion.

4. Important Note

• Claims submitted without an unboxing video may not be accepted.

• Final approval for replacement depends solely on our verification.

• No other returns, refunds, or exchanges are allowed under any circumstances.